I want to be fair because up to that point I was going to write a five star review. Comfortable, discreet, and a real difference on the telephone, which was why I bought them. Five weeks in, the left one stopped taking a charge. Sat in the case overnight, no light, nothing. I tried the other slot, I tried a different plug, I cleaned the contacts with the brush like the card says. Rang them and they were perfectly polite and offered a replacement or a refund and I took the refund because by then I had lost confidence in them lasting. To be clear, the refund was quick and nobody argued with me. One star is for the product failing inside six weeks, not for how they dealt with it.
No good for me
Marilyn S. · Verified purchase, 🇺🇸 United States ·
No use to me at all. Sent them back.
NO GOOD FOR ME
Ken M. · Verified purchase, 🇺🇸 United States ·
Not strong enough for my level of loss. Got my money back.
Not enough for my level of loss and I should have checked
Gary g. · Verified purchase, 🇺🇸 United States ·
I am close to deaf on the left and these did nothing for that side. The right is better and that is something. The doctor told me afterwards that nothing in this price range was going to help the left, which I would rather have known before I ordered off the back of an advert. Money came back without an argument and the woman on the phone was decent about it.
Waste of time for me
Ted W. · Verified purchase, 🇺🇸 United States ·
Im deaf in one ear, properly deaf, and these did NOTHING for it. Doctor told me afterwards nothing at this price would have. Should have asked first instead of ordering off an advert. Got a refund.
14 people found this helpful
Reply from Certus Hearing
Sorry this wasn't right for you. Certus One is designed for mild to moderate loss. For profound loss on one side you'd be looking at a CROS or bone-conduction device, which has to be fitted by an audiologist or your ENT — no over-the-counter aid at any price would have helped. Your refund shows as completed.