How these reviews are collected and verified

Where reviews come from

Two routes, both moderated the same way. Most reviews come from an email sent after an order has been delivered, asking how the device has worked out. The rest come from the write-a-review form, which asks for an order number so the same check can be run.

No review is solicited in exchange for anything. There is no payment, no free product, no discount code, no prize draw, and no follow-up asking anyone to change or remove a review they have already left.

What we check before publishing

• That there is an order behind it. Order number and email are matched against our records. This is what the “verified purchase” label means, and it is the only thing it means.
• That it is about the product. Delivery complaints and support issues are answered, but they are not product reviews.
• That it contains nobody's personal data. Full names of staff, addresses, phone numbers and order details are removed. Nothing else in the text is touched.
• That it is not abusive or spam.

What we never do

• Remove a review for being critical, or for a low rating.
• Edit a review to soften it.
• Write reviews, or ask anyone else to write them.
• Exclude low ratings from the average.
• Reorder the list so critical reviews are harder to find.

How the numbers are calculated

The headline score is a plain mean of every published review, rounded to one decimal place: 4.8 from 1,287 reviews. The distribution bars are raw counts. The percentages are those counts over the total, rounded to the nearest whole number, so they can sum to 99 or 101.

The same figures are what appear in this page's structured data. If a number in a search result ever disagrees with the number on the page, the page is right and the search result is stale.

Reviewer identity

Reviews are published with a first name and surname initial, the country the reviewer bought in, and the date. Email addresses are never published. A review written by a customer in one country is shown with that country on every version of this site: we do not re-attribute a review to a local name to make it look domestic.

Replies

Where a reviewer raised something we could answer, we reply underneath the review rather than editing it. 9 of the currently published reviews carry a reply.

Corrections

If you believe a review on this site is not genuine, email us with the review and what you think is wrong with it. If we cannot stand it up against an order, we take it down and say so.