The left one stopped charging after five weeks
Kathleen P.Verified purchase, 🇦🇺 Australia
I want to be fair because up to that point I was going to write a five star review. Comfortable, discreet, and a real difference on the telephone, which was why I bought them. Five weeks in, the left one stopped taking a charge. Sat in the case overnight, no light, nothing. I tried the other slot, I tried a different plug, I cleaned the contacts with the brush like the card says. Rang them and they were perfectly polite and offered a replacement or a refund and I took the refund because by then I had lost confidence in them lasting. To be clear, the refund was quick and nobody argued with me. One star is for the product failing inside six weeks, not for how they dealt with it.