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Certus Hearing Reviews

Certus Hearing Reviews

5 stars all reviews

1,287 verified customer reviews of the Certus One hearing device, collected after purchase. Published in full, including the bad ones.

Reviews from 25 May 2025 to 24 July 2026

Rating breakdown

4.8

Based on 1,287 reviews

21 with customer photos
9 answered by Certus

Rating breakdown

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Showing 1-20 of 1,111 · Page 1 of 56

Half the price of what the clinic quoted, works fine

JulieVerified purchase, 🇬🇧 United Kingdom

I went private first. Two appointments, hearing test, then the man came back with a quote for £2,300 for the pair and started talking me through a payment plan. I said I would think about it and I never went back. Ordered these instead mainly to see what you get for the money. I have had them since April. In the house they are very good, on the phone they are very good, in a restaurant I can hear the person opposite me which is the thing I actually wanted. Am I saying they are the same as the £2,300 pair. I do not know, I never had the £2,300 pair. What I can tell you is these do the job I needed doing.

Customer photo from a Certus One review

211 people found this helpful

Stopped me hiding away

Yusuf R.Verified purchase, 🇬🇧 United Kingdom

This is a bit personal but I will put it anyway in case it helps someone. Over about two years I stopped going to things. Not a decision, I just kept finding reasons. Big family gatherings first, then the coffee morning, then I realised I had not had a proper conversation with anyone for a fortnight. It is easier to stay in than to keep asking people to repeat themselves. My son bought me these in May. Took about four days before they felt normal, my own voice sounded odd at first which apparently everyone gets. I rang my sister last week and we were on the phone for over an hour. I have started going back to the Tuesday group. That is all really.

Customer photo from a Certus One review

150 people found this helpful

Wore them to my grandsons wedding

Denis WhiteVerified purchase, 🇬🇧 United Kingdom

My daughter ordered these for me about six weeks before my grandsons wedding because she said she was fed up of me missing things. I was not convinced and I will be honest I only put them in on the morning to keep the peace. I heard the whole of the best mans speech. I have not heard a speech properly in years, normally I sit and laugh when everyone else laughs and hope for the best. The volume was fine straight out of the box, we did not change anything. I used the middle size tips which is what they come fitted with. They were comfortable all day and all evening, I had them in from about nine in the morning until midnight and my ears were not sore. If you are on the fence about it, get them before whatever it is you are dreading, not after.

Customer photo from a Certus One review

114 people found this helpful

Nobody has noticed and its been four months

Fred F.Verified purchase, 🇬🇧 United Kingdom

The main thing for me was that I did not want the big beige one that sits behind the ear. My brother has those and you can see them from across the room. These sit down inside the ear and my hair is short so I was expecting somebody to say something. Four months now and nobody at the bowls club has said a word. Sound wise they are good, better in a quiet room than a noisy one obviously but I can hear the caller now which I could not before. Charging is easy, they go in the case and the case goes on the side by the kettle. I do it every night. Battery has never run out on me.

82 people found this helpful

Try the other tips before you give up

Denis M.Verified purchase, 🇬🇧 United Kingdom

The size they come fitted with was too small for me and I got a bit of whistling when I put my glasses on. There are spare tips in the packet, three sizes, and swapping them takes about ten seconds, you just pull one off and push the other on. Went up a size and it has been silent since. Worth saying because if I had not tried I would have sent them back thinking they were faulty.

Customer photo from a Certus One review

63 people found this helpful

No batteries to fiddle with, thats the main thing

Nadia M.Verified purchase, 🇬🇧 United Kingdom

I have arthritis in both hands and the reason I never got hearing aids before is those tiny batteries. My mother had them and I remember her on the floor looking for one that had rolled off. These have no batteries at all, they sit in a little case and the case plugs in like a phone. I put them in the case last thing at night and they are ready in the morning. I have not touched a battery since March. Getting them into my ear took me about a week to get right, I will not pretend it was easy on day one, but I can do it now without looking in the mirror.

63 people found this helpful

Give it three or four days before you decide

Ian H.Verified purchase, 🇬🇧 United Kingdom

Writing this mainly as a tip because nobody told me. The first two days everything sounds wrong. Your own voice sounds like you are talking into a bucket, the kettle is enormous, a crisp packet is deafening. I nearly boxed them back up on day two. Somewhere around day four it just went and I stopped noticing. I have read since that this is normal and the brain adjusts. So do not judge them on the first evening like I nearly did.

54 people found this helpful

Ordered them without telling my children

Danuta StewartVerified purchase, 🇬🇧 United Kingdom

I am 61 and I was not ready to have that conversation with my family. So I did not have it. I ordered them online, they came in a plain box with nothing on the outside about what was inside, and I have been wearing them since April. Nobody has said anything except that I seem more cheerful. I will tell them at some point. The setup you do yourself on your phone, there is a hearing check that takes about ten minutes and then it sets them up from your results. I was worried about that part and it was fine.

49 people found this helpful

Bought them so I could go back to church

YASMIN N.Verified purchase, 🇬🇧 United Kingdom

I had stopped going because I could not follow the sermon. The building is all stone and it echoes and I was getting maybe one word in three. That sounds like a small thing to buy something for but it was not a small thing to me. I have been back since April and I get most of it. Not every word, the building is still the building. But most of it. I also hear the hymn numbers being called out now which I used to have to look over at the board for.

Customer photo from a Certus One review

38 people found this helpful

Somebody answered the phone

Mei RussoVerified purchase, 🇬🇧 United Kingdom

I had a question in the first week about whether you can overcharge them by leaving them in the case. Rang the number expecting the usual hold music and a script. A woman answered in under a minute, knew the answer, told me no you cannot and to just leave them in. That was it. Rare enough these days to be worth mentioning.

Customer photo from a Certus One review

30 people found this helpful

Lovely

Kathleen W.Verified purchase, 🇬🇧 United Kingdom

So much easier than I feared.

30 people found this helpful

Very small

Angela F.Verified purchase, 🇬🇧 United Kingdom

Very small, thats what sold me.

29 people found this helpful

Arrived on time

Eric K.Verified purchase, 🇬🇧 United Kingdom

Arrived earlier than they said.

29 people found this helpful

Yes

neil g.Verified purchase, 🇬🇧 United Kingdom

Happy

28 people found this helpful

Update

Alan R.Verified purchase, 🇬🇧 United Kingdom

EDIT: wrote this after a week. Three months on now and I stand by it.

26 people found this helpful

Brilliant

Ali L.Verified purchase, 🇬🇧 United Kingdom

Very good

25 people found this helpful

Excellent

Alan M.Verified purchase, 🇬🇧 United Kingdom

No complaints

25 people found this helpful

All day comfort

Lynne C.Verified purchase, 🇬🇧 United Kingdom

No itching, no aching.

25 people found this helpful

Nice and clear

Sally W.Verified purchase, 🇬🇧 United Kingdom

Loud and clear

25 people found this helpful

Big improvement

PriyaVerified purchase, 🇬🇧 United Kingdom

Voices are much clearer than they were.

25 people found this helpful