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Certus Hearing Reviews
🇦🇺Country

Certus Hearing Reviews

1 stars all reviews

1,287 verified customer reviews of the Certus One hearing device, collected after purchase. Published in full, including the bad ones.

Reviews from 25 May 2025 to 24 July 2026

Rating breakdown

4.8

Based on 1,287 reviews

21 with customer photos
9 answered by Certus

Rating breakdown

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Showing 1-5 of 5

Waste of time for me

Declan R.Verified purchase, 🇦🇺 Australia

Im deaf in one ear, properly deaf, and these did NOTHING for it. Doctor told me afterwards nothing at this price would have. Should have asked first instead of ordering off an advert. Got a refund.

14 people found this helpful

Reply from Certus Hearing

Sorry this wasn't right for you. Certus One is designed for mild to moderate loss. For profound loss on one side you'd be looking at a CROS or bone-conduction device, which has to be fitted by an audiologist — no over-the-counter aid at any price would have helped. Your refund shows as completed.

The left one stopped charging after five weeks

Kathleen P.Verified purchase, 🇦🇺 Australia

I want to be fair because up to that point I was going to write a five star review. Comfortable, discreet, and a real difference on the telephone, which was why I bought them. Five weeks in, the left one stopped taking a charge. Sat in the case overnight, no light, nothing. I tried the other slot, I tried a different plug, I cleaned the contacts with the brush like the card says. Rang them and they were perfectly polite and offered a replacement or a refund and I took the refund because by then I had lost confidence in them lasting. To be clear, the refund was quick and nobody argued with me. One star is for the product failing inside six weeks, not for how they dealt with it.

No good for me

Joan C.Verified purchase, 🇦🇺 Australia

No use to me at all. Sent them back.

NO GOOD FOR ME

Rosemary G.Verified purchase, 🇦🇺 Australia

Not strong enough for my level of loss. Got my money back.

Not enough for my level of loss and I should have checked

Joyce N.Verified purchase, 🇦🇺 Australia

I am close to deaf on the left and these did nothing for that side. The right is better and that is something. The doctor told me afterwards that nothing in this price range was going to help the left, which I would rather have known before I ordered off the back of an advert. Money came back without an argument and the woman on the phone was decent about it.